Frequently asked questions

Rental application, tour, lease, and support answers in one place.

What do I need to apply for a rental?

Most properties ask for a photo ID, proof of income, rental history, and a completed application.

How quickly will I hear back after applying?

Application timelines vary by property, but you can track updates directly in your account and inbox.

Do you allow co-signers or guarantors?

Many listings do. Check each property description or contact support to confirm requirements before you apply.

Can I request a tour before I submit an application?

Yes. Use Request info on any listing to ask about in-person or virtual tour availability.

Are application fees refundable?

Application fees are usually non-refundable once screening begins, unless local law requires otherwise.

How is household income verified?

Property teams typically request recent pay stubs, offer letters, or tax documents based on applicant type.

Can I apply with roommates?

Yes. Most properties allow co-applicants, and each adult generally completes their own screening.

What credit score do I need?

Requirements vary by listing. If your score is lower, some properties may accept a larger deposit or guarantor.

When do I sign the lease after approval?

Approved applicants usually receive lease documents shortly after final review and can sign online from their dashboard.

How do I report maintenance after moving in?

Use Support after move-in to submit maintenance details and track updates from property staff.

Can I save an application and finish later?

Yes. Your progress is saved in your account so you can return and complete your application later.

How do I track the status of my application?

Open your Apply history or tenant dashboard to view pending, approved, or declined updates from property staff.